Customer Service:
Frequently Asked QuestionsThe frequently asked questions below address many of the inquiries we hear from our customers. If you would rather talk to us directly, please call us at 1-800-510-9860.
Ordering OnlineIs your web site secure?Shopping with your credit card with Children's Organizers is guaranteed to be safe and secure. We take extensive steps to process thousands of Internet transactions securely and safely. Our secure server software (SSL) is the industry standard for securing credit card transactions over the Internet. This software encrypts all your personal information into an unrecognizable code that is securely transmitted from you to us. When this encrypted information reaches our secure server, we translate it back to its original form and store it safely offline and inaccessible through the Internet. To continue our commitment to your security, every credit card processed is run through an address verification process to verify that the card is registered to the billing address on the order. We are dedicated to providing you with a secure, worry-free shopping experience.
[Back to Top] Can I order over the phone? Absolutely! We understand it's sometimes easier to talk to a "real person" when placing an order. Call us anytime Monday thru Saturday between 8am and 4pm PST. Our number is: 1-800-510-9860.
[Back to Top] Payment OptionsWe accept Visa, Mastercard, American Express, Discover, and PayPal
and Purchase Orders as forms of payment.
You may also send a check, money order, or cashiers check to: Children's
Organizers, 2510 18th Avenue, Kingsburg, CA 93631 Attn.: Order
Department.
[Back to Top] Online Order Status (Tracking info and more)When you place an order with us, you will receive an e-mail confirming your order. Once your order ships you will receive another email with tracking information.
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TaxYou will only be charged tax if you are a resident of California. We are required by law to charge sales tax on orders shipped to California addresses, which is calculated and itemized during the online ordering process. No sales tax will be applied to orders shipped to addresses in other states. [Back to Top] Shipping Rates
SHIPPING
INFORMATION:
UPS
Ground:
Most of our products ship UPS or FedEx ground. By
using the shipping calculator (displayed on every product page on our site), you
will be able to quickly determine the method of shipment and cost for every
product on our site. When you add a product to your cart, you can view the total
shipping charges by entering your zipcode and pressing "apply" next to the
shipping method.
Truck/Freight Delivery:
Truck delivery is required for very heavy, bulky, or
large items. The cost to ship via truck is displayed on each product page of our
site. Simply type in your zip code and click on calculate to determine shipping
costs. Please note: due to the rising costs of gasoline, shipping costs have
increased quite a bit. We offer substantial discounts on all of our products to
offset this cost for our customers.
Questions:
If you have a question regarding the
shipping of your order, please don't hesitate to call support at 800-510-9860 or
e-mail us at
support@childrensorganizers.com and
we will be happy do give you a detailed shipping estimate on your
order.
Expedited
Orders:
Please call us at our Toll Free number 1-800-510-9860 or e-mail us at
support@childrensorganizers.com if you would like overnight, 2nd or 3rd Day Air. We will be happy to
give you a quote (Our response time is quick. Please don't hesitate to call or
e-mail).
Where we ship:
Currently we ship to addresses within the
contiguous 48 states of the US. If you live in Alaska or Hawaii, send us an
e-mail or give us a call and we'll give you a shipping estimate.
*Children's Organizers does not ship
internationally.
Delivery
times:
Estimated delivery time is displayed on each of our
product pages. Delivery times vary depending on the Manufacturer. Most of the
time, a product will ship within 5-10 business days (for certain items, possibly
longer). Often times, your order will be shipped sooner than this. Irregular
sized and very heavy items sometimes take longer because of the method of
delivery (freight/semi-truck) required to ship these items.
Method of
delivery:
Smaller, lighter items will be shipped via UPS
ground. Items that are large, bulky, or extremely heavy will usually arrive by
freight delivery.
Signing for your Shipment:
Important! Count, Open and Inspect
entire contents BEFORE signing for the shipment. If the boxes looked damaged,
note damaged items and/or shortages on the driver's receipt. REFUSE any damaged
goods. Noted Damages or Concealed damages (those not refused or noted on
delivery receipt) must be reported to us within 24 hours of
delivery.
[Back to Top] Delivery timesEstimated delivery time is displayed on each of our product pages. Delivery times vary depending on the Manufacturer. Most of the time, a product will ship within 5-10 business days (for certain items, possibly longer). Often times, your order will be shipped sooner than this. Irregular sized and very heavy items sometimes take longer because of the method of delivery (freight/semi-truck) required to ship these items.
[Back to Top] Method of deliverySmaller, lighter items will be shipped via UPS ground. Items that are large, bulky, or extremely heavy will usually arrive by freight delivery.
[Back to Top] Signing for your Shipment Important! Count, Open and Inspect entire contents BEFORE signing for the shipment. If the boxes looked damaged, note damaged items and/or shortages on the driver's receipt. REFUSE any damaged goods. Noted Damages or Concealed damages (those not refused or noted on delivery receipt) must be reported to us within 24 hours of delivery.
Purchase Orders:
For Schools, Churches, and other Organizations that utilize Purchase Orders
we will gladly accept your Purchase Order.
Fax your order on your company
letterhead to 1-800-510-9860.
We
will review and enter your order into our system upon approval. Once we have
entered your order into our system, we will fax and/or email you a
confirmation. If you have a question please call us at 1 800 510 9860.
Once
your order has been shipped, we will mail you a request for payment via
the USPS. If you prefer to receive this request by fax, please let us
know.
If you are located in California, you will be charged a sales tax
of 8.25%.
Fax: 1 800 510 9860
USPS Mail:
Children's
Organizers
2510 18th Avenue
Kingsburg, CA 93631
For questions call 1 800 510 9860
If you prefer using our purchase order form,
you may download it
here.
Returns & ExchangesReturnsYou MUST RECEIVE A RETURN AUTHORIZATION FROM US BEFORE RETURNING ANY MERCHANDISE. Merchandise must be UNUSED, IN RE-SELLABLE, NEW CONDITION AND PURCHASED WITHIN 30 DAYS. Please e-mail us mailto:service@childrensorganizers.com as soon as possible. Manufacturer's Error/Defect: If the item is our error (or the manufacturer's error) we will pick up the item at our expense. A replacement will be sent at our expense or a credit will be issued once the item is received by the manufacturer. Customer Error: If it is not our error, you are responsible for the freight cost involved in the return. Credit will be issued and applied to your account less a 25% Restocking Fee. IMPORTANT!: You must send merchandise back in the original carton. Returned goods must be shipped by way of prepaid freight and you must insure the package to guard against loss or damage.
Please contact us in order to receive complete instructions on returning goods. Once we receive your return, please allow 1-2 weeks for processing.
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ExchangesWe do not accept exchanges, but you can exchange an item by returning it to us and placing a new order for the item(s) that you would like in place of the original order.
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